What is the right POS software to use in your type of business?, Do we buy the software first or the hardware first?, How can I have access to my business database even when I am far away from my office?, What important information should I be expecting from my POS software?, Which Operating system environment is better suited for my type of business?, Should I go for a software that is integrated with an accounting system or one that is not?, Which POS peripherals are mandatory and which ones are optional?
The above questions and many more need to be answered by those that know. That is why we are here to provide you with such answers and guide you all the way through from start to finish. There is no need spending thousands of dollars to acquire a Point of Sale system, only to discover midway that it is not serving you well or that you have just wasted your money. These are all avoidable mistakes. Before making such strategic business decisions contact us first and receive Free advisory services.
TRAINING
At Ink Pavilion we offer tailor-made training services that give you the requisite skills to run your business most efficiently. This is irrespective of your computer literacy level. We give you on the spot tips that help you navigate your computer system with easy and efficiency. We offer basic training and extended training services. The basic skills enable you to run your software without any hindrance while the extended training gives you additional technical skills to sort out issues relating to network problems and other technical problems you might encounter with your POS peripherals or hardware.
IMPLEMENTATION
For clients who do not have the time or are unsure of being able in setting up their Product groups, Product codes, Item description and Opening balance quantities in their system, we can quickly handle these aspects of the job and ensure that the whole system is up and running within the shortest possible time. We also assist in setting up local area network.
SUPPORT SERVICES
We strength is in our unique ability to give responsive support services. For us, the real customer relationship starts after installing the software and setting up the system to run. Customers’ need vary from client to client, but there are some common issues as Network problems, Remote access problems, Error messages, Hardware issues, Operating system corruption, Virus attacks and Data backup lapses.
To minimize all these problems, we always ensure that our customers are routinely contacted and their locations visited periodically to ensure that they have no operational downtime. Besides, telephone services, we have a solid internet support service which is only a click away from the client’s location.
We also assist clients to have remote access to their systems by introducing them to award winning Remote Access software. This ensures that our clients have access to their systems from any part of the globe as long as there is an internet connection available.
